Why didn't I receive my order confirmation email?

Typically, upon completion of your purchase, a confirmation email will be promptly dispatched to you. However, we have received occasional feedback from our esteemed customers expressing difficulty in locating their confirmation email. This issue has emerged as a result of several factors, which are outlined as follows.

• 1.The email address provided appears to be entered incorrectly. Please verify the email address you provided during the checkout process to ensure its accuracy. A minor typographical error or mistake in the email address may impede the successful delivery of the confirmation email.
• 2.Email in the spam or junk folder: If the email does not appear in your inbox, kindly check the spam folder of the email address associated with your order. Occasionally, our email may be erroneously identified and subsequently directed to your spam folder. In this scenario, it is recommended to access our email platform and designate the email as significant. Additionally, please ensure to mark it as "not spam" to mitigate the likelihood of encountering a similar issue in the future.
• 3.Order not finalized: In the event that you have not received a confirmation email, it is plausible that your order may not have been successfully completed or processed. One possible reason for this issue could be that you may have exited the checkout page abruptly without allowing the website to display the thank you confirmation page. As a result, your order was not fully processed, and the system will classify it as an abandoned cart. Please contact the bank for additional information.

 If you have exhausted all possible avenues and are unable to locate your order confirmation email, please do not hesitate to inform us through the provided contact information. Please feel free to reach out to us. We are more than happy to provide any further assistance you may require.