Why is my card getting declined?

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A frequent cause of unsuccessful order placement is the occurrence of a card decline. We empathize with the frustration experienced in this situation. Please find below a list of possible reasons for the refusal of your card payment. If you are uncertain about the cause, kindly review the following points.

  • Card activation: Please ensure that your card, whether it is new or has been recently reissued, has been activated.
  • Please ensure that all of the information you have entered is accurate. Making an error in transposing numbers, particularly in the context of a CVV, is a common oversight.
  • Please verify the expiration date of the card.
  • Exceeding credit limit: Depending on the terms of your card, if you have already exceeded your credit limit or if this transaction would result in surpassing it, your purchase may be declined. While certain credit cards may offer the option to exceed your credit limit, it is important to note that other lenders may decline such transactions.
  • Potential Fraud Alert: In the event of a significant purchase, particularly one that deviates from your typical shopping patterns, the transaction might be identified as suspicious and subject to further scrutiny for potential fraudulent activity. In this scenario, kindly proceed with confirming the transaction by entering the code (OTP). Alternatively, we recommend contacting your bank for further assistance and attempting the transaction at a later time.
  • We regret to inform you that your account has been closed. Please consider adding a new card or contacting your bank for further assistance.
  • We apologize for the inconvenience, but a technical error has occurred. We kindly request that you retry the process at a later time.
  • Card activation reminder: Please ensure that your card, whether it is newly issued or recently reissued, has been activated. 

If all information appears to be accurate, please contact the customer service number provided on the back of your card to seek assistance from the card issuer. It is possible that your credit card company may require further communication with you prior to authorizing your payment.

If you have followed the aforementioned steps and are still unable to place your order, we recommend that you consider checking out via Paypal as an alternative option to save your time and effort. Utilizing PayPal provides an additional layer of security and safeguards against fraudulent activities. In addition, the system employs encryption protocols to protect and secure your banking and credit card information, thereby ensuring its utmost safety. Thanks to this feature, consumers can experience a sense of assurance when making a purchase.

Additionally, customers in the United States and the United Kingdom have the opportunity to utilize the "Buy now, pay later" feature provided by Paypal at the time of checkout. This option allows customers to conveniently acquire desired items and distribute the payments over a span of several weeks or even months.

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